Back to GetFilings.com

Table of Contents

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

(Mark One)

For the quarterly period ended April 30, 2003

OR

For the transition period from                      to                     

Commission File No.: 000-30326

VSOURCE, INC.

(Exact name of registrant as specified in its charter)

Registrant’s telephone number, including area code: (858) 618-5884

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes  x  No  ¨    

Table of Contents

TABLE OF CONTENTS

2

Table of Contents

PART I – FINANCIAL INFORMATION

Item 1. Financial Statements

VSOURCE, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(in thousands, except shares and per share data)

The accompanying notes are an integral part of these condensed consolidated financial statements.

3

Table of Contents

VSOURCE, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(in thousands, except shares and per share data)

The accompanying notes are an integral part of these condensed consolidated financial statements.

4

Table of Contents

VSOURCE, INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(in thousands except share and per share data)

(Unaudited)

The accompanying notes are an integral part of these condensed consolidated financial statements.

5

Table of Contents

VSOURCE, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(in thousands)

(Unaudited)

The accompanying notes are an integral part of these condensed consolidated financial statements.

6

Table of Contents

VSOURCE, INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

Basis of Presentation

The accompanying unaudited condensed consolidated financial statements of Vsource, Inc. (“Vsource” or the “Company”) as of April 30, 2003 and January 31, 2003 and for the three month periods ended April 30, 2003 and 2002, respectively, have been prepared on substantially the same basis as the Company’s annual consolidated financial statements and should be read in conjunction with the Company’s Annual Report on Form 10-K, and any amendments thereto for the year ended January 31, 2003. In the opinion of management, the accompanying condensed consolidated financial statements reflect all adjustments of a normal recurring nature considered necessary to present fairly the financial information included herein. Certain prior period information has been reclassified to conform to the current period presentation.

The unaudited consolidated results for interim periods are not necessarily indicative of expected results for the full fiscal year.

Future Funding

The Company had an accumulated deficit of approximately $83.95 million as of April 30, 2003 that has been funded primarily through issuances of debt and equity securities. The Company has sustained operating losses since inception. During the three months ended April 30, 2003, the Company used net cash of $0.64 million from operating activities and $0.05 million in investing activities that resulted in a decrease in cash of $0.65 million. Nonetheless, the Company’s management believes that the Company has adequate funding from recent financings for it to continue in operation for at least 12 months. Therefore, the Company has prepared its financial statements on a going concern basis.

Use of Estimates

The preparation of the consolidated financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenues and expenses during the reporting periods. Actual results could differ significantly from these estimates and assumptions made.

Concentration of Revenue/Credit Risk

For the three months ended April 30, 2003, one customer, Gateway Japan Inc. (“Gateway”), accounted for 68% of total revenue. No other customer accounted for more than 10% of revenue during the three months ended April 30, 2003. The revenue from Gateway is expected to fall over time as the installed base of Gateway’s customers under warranty declines. The Company believes that the resulting concentration of credit risk in accounts receivables is substantially mitigated by its ongoing credit evaluation process and the high level of creditworthiness of its customers. The Company performs ongoing credit evaluations of its customers and sets conditions and limits the amount of credit extended when deemed necessary. The Company generally does not require collateral from its customers.

As of April 30, 2003, Gateway, accounted for 72% of accounts receivable. As of January 31, 2003, the same customer, Gateway, accounted for 79% of accounts receivable. In addition, as of April 30, 2003, the Company had a customer advance balance of $1.8 million from Gateway which is used to offset outstanding accounts receivable from Gateway at a monthly rate through October 2004.

On April 30 2002, the Financial Accounting Standard Board (“FASB”) issued FASB Statement No. 145 (“SFAS 145”), Rescission of FASB Statements No. 4, 44, and 64, Amendment of FASB Statement No. 13, and Technical Corrections as of April 30, 2002. Among other provisions, SFAS 145 rescinds SFAS No. 4 “Reporting Gains and Losses from Extinguishment of Debt”. Accordingly, gains or losses from extinguishment of debt shall not be reported as extraordinary items unless the extinguishment qualifies as an extraordinary item under the criteria of

7

Table of Contents

VSOURCE, INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

Accounting Principles Board (“APB”) Opinion No. 30, “Reporting the Results of Operations – Reporting the Effects of Disposal of a Segment of a Business, and Extraordinary, Unusual and Infrequently Occurring Events and Transactions”. Gains or losses from extinguishment of debt that do not meet the criteria of APB No. 30 should be reclassified to income from continuing operations in all prior periods presented. SFAS 145 is effective for fiscal years beginning after May 15, 2002. The Company has adopted SFAS 145 with effect from this fiscal year.

In December 2002, the FASB issued SFAS No. 148, “Accounting for Stock-Based Compensation-Transition and Disclosure.” SFAS No. 148 provides alternative methods of transition for a voluntary change to the fair value based method of accounting for stock-based employee compensation. SFAS No. 148 also requires that disclosures of the pro forma effect of using the fair value method of accounting for stock-based employee compensation be displayed more prominently and in a tabular format. Additionally, SFAS No. 148 requires disclosure of the pro forma effect in interim financial statements. Vsource has decided not to adopt the fair value method of accounting for stock-based compensation but has complied with the required disclosure of the pro forma effect (See Note 8).

Effectively prospectively for all arrangements entered into in fiscal periods beginning after June 15, 2003, Emerging Issues Task Force (“EITF”) Issue 00-21, “Revenue Arrangements with Multiple Deliverables”, addresses the accounting, by a vendor, for contractual arrangements in which multiple revenue-generating activities will be performed by the vendor. In some situations, the different revenue-generating activities (deliverables) are sufficiently separable and there exists sufficient evidence of fair values to account separately for the different deliverables (that is, there are separate units of accounting). In other situations, some or all of the different deliverables are interrelated closely or there is not sufficient evidence of fair value to account separately for the different deliverables. EITF Issue 00-21 addresses when and, if so, how an arrangement involving multiple deliverables should be divided into separate units of accounting. The Company adopted EITF Issue 00-21 in the year ended January 31, 2003 and it had no significant impact on its financial position and results of operations.

Restricted cash represents deposits with a bank to secure standby letters of credit established for the benefit of certain customers.

The following table is a calculation of net loss available to common shareholders:

8

Table of Contents

VSOURCE, INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

$2.78 million was recorded as deemed dividend to preferred shareholders as a result of both the amortization of beneficial conversion feature and the accretion of the redemption value on the Series 4-A convertible preferred stock issued in the fiscal year ended January 31, 2003.

Basic net loss per share is computed by dividing net loss by the weighted average shares of common stock outstanding during the period. Diluted net income per share is computed by dividing net income by the weighted average shares of common stock and potential common shares outstanding during the period. Potential common shares outstanding consist of dilutive shares issuable upon the exercise of outstanding options and warrant to purchase common stock as computed using the treasury stock method. Because the Company had a net loss for the three months ended April 30, 2003 and 2002, potential common shares outstanding are excluded from the computation of diluted net loss per share as their effect is anti-dilutive.

The difference between net loss and comprehensive loss for the Company arising from foreign currency translation adjustments is as follows:

The Company applies Accounting Principles Board Opinion No. 25 (“APB 25”), “Accounting for Stock Issued to Employees” and related Interpretations in accounting for its stock-based compensation plans. Accordingly, the company records expense for employee stock compensation plans equal to the excess of the market price of the underlying Vsource shares at the date of grant over the exercise price of the stock-related award, if any (known as the intrinsic value). The intrinsic value of the stock-based compensation issued to employees as of the date of grant is amortized on a straight-line basis to compensation expense over the vesting period. In addition, no compensation expense is recorded for purchases under the Employee Stock Purchase Plan (the “Purchase Plan”) in accordance with APB Opinion No. 25.

The following table summarizes the pro forma operating results of the Company had compensation cost for stock options granted under its stock option plans and for employee stock purchases under the Purchase Plan been determined in accordance with the fair value based method prescribed by Statement of Financial Accounting Standards No. 123, “Accounting for Stock-Based Compensation”.

9

Table of Contents

VSOURCE, INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

In October 2001, two lawsuits were filed against Vsource by holders of Series 2-A Preferred before the United States District Court for the Northern District of Illinois entitled Crestview Capital Fund, LLP v. Vsource, Inc., Case No. 01 C 7833, and Abrahams v. Vsource, Inc., Case No. 01 C 7831. On January 3, 2002, the Company’s motion to transfer these cases to the Central District of California was granted. Both lawsuits allege that the Company failed to register the underlying common stock under the Securities Act of 1933, an obligation allegedly undertaken in connection with the original sale of those securities. Plaintiffs seek to recover at least $850,000 and $200,000, plus interest, respectively, plus attorney’s fees and costs. The Company is responding to discovery motions at this stage of the proceedings and it is difficult to determine the outcome of this litigation or the range of a potential loss with any degree of certainty; however, the Company denies any and all liability and intends to vigorously defend against these charges.

The Company generally offers its services as comprehensive solutions and manages its sales and operations to deliver these solutions. The Company’s business segments are organized into four solutions: warranty solutions, including comprehensive warranty and after-sales service and support; human resource solutions; sales solutions; and Vsource Foundation Solutions^TM, which are general business process outsourcing solutions, including customer relationship management (CRM), supply chain management (SCM) and financial administration, delivered on a stand-alone basis rather than as components in an integrated solution.

The Company evaluates its segments based on revenues generated by each of its solutions and gross margin. Gross margin is calculated after cost of revenue charges directly attributable to the segment. Costs excluded from the segments primarily consist of selling, general and administrative expenses and other special charges including loss on impairment of long-lived assets, insurance proceeds from loss of inventory, interest charges and amortization of beneficial conversion feature expense.

The following table sets forth summary information by segment for the three-month periods ended April 30, 2003 and 2002:

10

Table of Contents

VSOURCE, INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

A reconciliation of consolidated segment gross margin to consolidated loss for the three month periods ended April 30, 2003 and 2002 is as follows:

On June 12, 2003, the Company entered into a merger agreement with TEAM America, Inc., a business process outsourcing company specializing in human resources based in the United States. Under the terms and conditions of the merger agreement, which has been unanimously approved by the Boards of Directors of both companies, the Company will merge with a wholly-owned subsidiary of TEAM America and stockholders of Vsource will receive newly issued shares of TEAM America common stock based on the following exchange ratios:

Assuming consummation of the merger agreement and based on the unadjusted exchange ratios, the Company’s stockholders will own approximately 80% and TEAM America stockholders approximately 20% of the merged company, which will operate under the name Vsource Corp. The merger agreement provides, however, that these exchange ratios may be increased by up to 24% based on the outcome of a review of certain due diligence matters, which could change the post-closing ownership of the merged company to up to 83% held by our stockholders and down to 17% held by TEAM America stockholders. The transaction is expected to be tax-free to stockholders of both companies for U.S. federal income tax purposes.

The merger is expected to close in the third quarter of 2003. Completion of the transaction is subject to a number of closing conditions, including restructuring of TEAM America’s credit facility, recapitalization of TEAM America’s Class A Preferred Stock, related warrants and bridge notes, reincorporation of TEAM America from Ohio to Delaware, agreement on any proposed changes in the exchange ratios as described above and satisfaction of customary closing conditions, including obtaining the necessary TEAM America and Vsource stockholder approval. A copy of the merger agreement, including certain exhibits, was attached as Exhibit 2.1 to the Company’s Current Report on Form 8-K filed with the SEC on June 13, 2003.

11

Table of Contents

Item 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The following discussion and analysis of our financial condition and results of operations should be read in conjunction with the condensed consolidated financial statements and the related notes appearing elsewhere herein.

FORWARD LOOKING STATEMENTS

The discussion in this Form 10-Q contains forward-looking statements. All forward-looking statements included in this document are based on information available to us on the date hereof. We assume no obligation to update any such forward-looking statements. Our actual results in future periods could differ materially from those indicated in such forward-looking statements. Factors that could cause or contribute to such differences include, but are not limited to, the risk that reliance on one client and the expectation that revenues from this client will decline significantly, inability to repay the debt that we have incurred, a potential requirement to redeem our Series 4-A convertible preferred stock if we fail to meet certain conditions by March 31, 2006, our limited experience in the business process outsourcing business, the new and unproven market for business process outsourcing services in the Asia-Pacific region, long cycles for sales of our solutions, complexities involved in implementing and integrating our services, fluctuations in revenues and operating results, economic and infrastructure disruptions, dependence on a small number of vendors and service providers, litigation, competition, and other factors discussed in our other Securities and Exchange Commission (the “SEC”) filings, including our registration statement on Form S-2 filed with the SEC on May 20, 2003, and any amendments thereto, our post-effective amendment on Form S-2 to our registration statement on Form S-3 filed with the SEC on May 20, 2003, and our Annual Report on Form 10-K, and any amendments thereto, for the fiscal year ended January 31, 2003.

RECENT DEVELOPMENTS

On June 12, 2003, we entered into a merger agreement with TEAM America, Inc., a business process outsourcing company specializing in human resources based in the United States. Under the terms and conditions of the merger agreement, which has been unanimously approved by the Boards of Directors of both companies, we will merge with a wholly-owned subsidiary of TEAM America and our stockholders will receive newly issued shares of TEAM America common stock based on the following exchange ratios:

Assuming consummation of the merger agreement and based on the unadjusted exchange ratios, our stockholders will own approximately 80% and TEAM America stockholders approximately 20% of the merged company, which will operate under the name Vsource Corp. The merger agreement provides, however, that these exchange ratios may be increased by up to 24% based on the outcome of a review of certain due diligence matters, which could change the post-closing ownership of the merged company to up to 83% held by our stockholders and down to 17% held by TEAM America stockholders. The transaction is expected to be tax-free to stockholders of both companies for U.S. federal income tax purposes. Stockholders representing over 70% of TEAM America’s common stock and more than 80% of our common stock, on a fully converted basis, have agreed to vote their shares in favor of the merger.

The merger is expected to close in the third quarter of 2003. Completion of the transaction is subject to a number of closing conditions, including restructuring of TEAM America’s credit facility, recapitalization of TEAM America’s Class A Preferred Stock, related warrants and bridge notes, reincorporation of TEAM America from Ohio to Delaware, agreement on any proposed changes in the exchange ratios as described above and satisfaction of customary closing conditions, including obtaining the necessary TEAM America and our stockholder approval. Upon completion of the merger, Vsource Corp. is expected, if necessary, to effect a reverse stock split in order to meet the Nasdaq SmallCap Market’s minimum bid price for an initial listing. A copy of the merger agreement, including certain exhibits, was attached as Exhibit 2.1 to our Current Report on Form 8-K filed with the SEC on June 13, 2003.

12

Table of Contents

OVERVIEW

Our fiscal year ends on January 31 of the following calendar year. Unless otherwise indicated, references to “2003” and “2004” relate to the fiscal years ended January 31, 2003 and 2004, respectively, rather than calendar years.

For the quarter ended April 30, 2003, revenues decreased by 38.9% to $4.71 million from $7.70 million for the same year-ago period. Most of our revenues during this quarter were generated from the provision of warranty solutions to Gateway Japan Inc. (“Gateway”) under a three-year support services agreement (the “Gateway Support Agreement”) to support Gateway’s warranty obligations with respect to its installed base of end users in the Asia-Pacific region. Because Gateway terminated its operations in the region in 2001 and therefore is not selling any new products in Asia, revenues from the Gateway Support Agreement are declining sequentially as the installed base of end users who will be covered by Gateway’s warranties declines over time. The outbreak of Severe Acute Respiratory Syndrome (SARS) in Asia during the first quarter of 2004 disrupted the operations of clients and prospective clients, and impeded the ability of our sales staff to meet with prospective clients, adversely affecting our ability to expand opportunities with existing clients and acquire new clients to offset the declining revenues from Gateway.

Our costs of revenues for the first quarter of 2004 decreased by $1.54 million, or 38.5%, to $2.47 million from $4.01 million in the first quarter of 2003, as we were generally successful in reducing operating costs in line with reductions in revenues. However, our operating loss increased by 190.1% from $0.50 million during the first quarter of 2003 to $1.44 million in the first quarter of 2004, exceeding the rate of decline in our revenues, as we were unable to reduce our selling, general and administrative expenses as quickly as our revenues. However, excluding insurance proceeds of $0.46 million that were received during the first quarter of 2003, operating losses would have increased by only 50.1%, from $0.96 million in the first quarter of 2003 to $1.44 million in the first quarter of 2004.

RESULTS OF OPERATIONS (All amounts in thousands)

13

Table of Contents

MANAGEMENT’S DISCUSSION & ANALYSIS OF RESULTS OF OPERATIONS – THREE MONTHS ENDED APRIL 30, 2003, COMPARED TO THE THREE MONTHS ENDED APRIL 30, 2002

REVENUE

During the first quarter of 2004, revenue was derived from business process outsourcing solutions: warranty solutions, human resource solutions, Vsource Foundation Solutions and sales solutions. Revenue from sales solutions included revenue from sales of products and services.

Revenue decreased to $4.71 million for the first quarter of 2004, from $7.70 million for the same period one year ago, a decrease of $2.99 million or 38.9%. Services revenue decreased 40.2% in the first quarter of 2004 to $4.56 million compared to $7.63 million from the same period a year ago, while product revenue increased 105.5% to $0.15 million compared to $0.07 million from the same period a year ago. Although some components of our services increased during this period, they were not enough to off-set a decline in revenues from our warranty solutions. Our ability to expand opportunities with existing clients and acquire new clients to offset the declining warranty solutions revenues was hampered by the outbreak of SARS in the Asia-Pacific region during the first quarter of 2004, as the operations of clients and prospective clients were disrupted and it became more difficult for our sales staff to meet with prospective clients.

The principal cause of the decline in services revenues was a decline in warranty solutions revenues, which decreased by 50.7% to $3.32 million in the first quarter of 2004 from $6.74 million in the same year-ago period. In the first quarter of 2004, revenues from warranty solutions represented 72.9% of our services revenues and 70.6% of our total revenue, compared to 88.4% of our services revenues and 87.6% of our total revenues in the first quarter of 2003. Almost all of our warranty solutions revenues were generated under the Gateway Support Agreement to support Gateway’s warranty obligations with respect to its installed base of end users in the Asia-Pacific region. Because Gateway terminated its operations in the region in 2001 and therefore is not selling any new products in Asia, revenues from the Gateway Support Agreement are declining sequentially as the installed base of end users who will be covered by Gateway’s warranties declines over time.

The decline in warranty solutions revenues was partially off-set by increases in revenues from human resource solutions and sales solutions. In the first quarter of 2004, human resource revenues increased by 59.7% from $0.15 million in the first quarter of 2003 to $0.25 million in the first quarter of 2004, as we continued to ramp up payroll solutions for existing clients such as Agilent and began delivering claims reimbursement solutions to new clients such as EMC. Revenues from human resource solutions represented 5.2% of our total revenues in the first quarter of 2004, compared to 2.0% in the first quarter of 2003.

Vsource Foundation Solutions revenues remained stable, as we generated revenues of $0.40 million in the first quarter of 2004, in line with the first quarter of 2003. We continued to deliver customer relationship management services to clients such as Network Appliance and ABN AMRO.

14

Table of Contents

In the first quarter of 2004, revenues from sales solutions increased by 87.1% to $0.74 million from $0.40 million in the first quarter of 2003, increasing from 5.1% of our total revenues in the first quarter of 2003 to 15.7% in the first quarter of 2004. Sales solutions revenues are comprised of service revenues and product revenues. Sales solutions generated service revenues of $0.60 million in the first quarter of 2004, compared to $0.32 million in the same year-ago period. This 82.9% increase was primarily attributable to increased sales of extended warranties and out-of-warranty repairs of Gateway products, as the number of end users covered by their original warranty from Gateway declined. Sales solutions generated product revenues of $0.15 million in the first quarter of 2004, compared to $0.07 million in the same year-ago period. This 105.5% increase was principally attributable to our sale of Palm products following our appointment as an authorized Palm telesales agent in December 2002 and higher prices charged for replacement parts sold to out-of-warranty Gateway end users in the first quarter of 2004.

COST OF REVENUE

During the first quarter of 2004, cost of revenues consisted primarily of employee-related costs, subcontracting costs, and parts and repair costs associated with providing customers with goods and services. Other cost of revenue included freight, duties, telecommunications and onsite support. In accordance with our deferred revenue treatment on set-up revenues generated from implementation of our solutions, we also defer the costs relating to such set-ups and amortize those costs for a period identical to the period for which revenue is deferred. Therefore, there can be a timing difference between when the costs are actually incurred, from when they are recognized.

In general, we were successful in reducing operating costs in line with reduced revenues. Cost of revenues for the first quarter of 2004 decreased to $2.47 million from $4.01 million for the same year-ago period, a decrease of $1.54 million, or 38.5%, which matched the 38.9% decline in our total revenues during these periods. Services cost of revenue decreased 39.2% in the first quarter of 2004 to $2.37 million, which was slightly less than the 40.2% decline in service revenues during the same periods, while product cost of revenue declined 14.8% to $0.10 million, compared to an increase of 105.5% in product revenues. The decrease in product cost of revenue, even though product revenues increased significantly, was due to lower prices paid by us for the replacement parts that we in turn sold to out-of-warranty Gateway end users.

Total cost of revenues in the first quarter of 2004 represented 52.4% of total revenues, which was in line with the same period a year ago. Cost of services revenues in the first quarter of 2004 represented 50.4% of our total revenues and 52.0% of service revenues, remaining consistent with the percentages in the same period a year ago. Cost of products revenues in the first quarter of 2004 represented 2.1% of our total revenues, a slight increase from 1.5% in the same period a year ago.

In the first quarter of 2004, cost of revenues from warranty solutions represented 41.0% of same-segment revenues and 29.0% of our total revenues, compared to 47.3% and 41.4%, respectively, in 2003. The decreases in cost as a percentage of same-segment revenue and total revenue reflected our ability to run our warranty solutions business more efficiently and reduce costs, particularly sub-contractor costs, quickly as warranty solutions revenues declined.

Cost of revenues from human resource solutions constituted 146.3% of same segment revenues and 7.6% of total revenues in the first quarter of 2004, compared to 153.9% and 3.1%, respectively, in the same period in 2003. The fact that cost of revenues exceeded same-segment revenues was the result of our continued build-out of infrastructure and operations to support this line of business. The decrease in cost as a percentage of same-segment revenue, however, demonstrated that we were able to benefit from economies of scale resulting from providing our solutions to a larger base of clients, while the increase in cost as a percentage of total revenue reflected the growth in human resource revenues as a percentage of total revenues.

In the first quarter of 2004, cost of revenues from Vsource Foundation Solutions represented 70.0% of same-segment revenues and 5.9% of our total revenues, compared to 68.5% and 3.6%, respectively, in the same period in 2003. The increase in cost as a percentage of total revenues reflected the growth of Foundation solutions in our revenue composition.

Cost of revenues from sales solutions constituted 63.1% of same-segment revenues and 9.9% of total revenues in the first quarter of 2004, compared to 78.0% and 4.0%, respectively, in the same period in 2003. The decrease in cost as a percentage of same-segment revenues was the result of the reduced costs to service the one-time fix revenue in sales solutions, while the increase in cost as a percentage of total revenue reflected the growth in sales solutions as a percentage of total revenues.

15

Table of Contents

SELLING, GENERAL AND ADMINISTRATIVE EXPENSES

During the first quarter of 2004, selling, general and administrative expenses consisted primarily of employee-related costs, such as salaries of administrative and support personnel, benefits and commissions; travel expenses, recruitment expenses, promotional and advertising expenses, insurance premiums, rental and costs relating to certain other third-party professional services. Our selling, general and administrative expenses in the first quarter of 2004 were mainly comprised of employee-related expenses of $1.65 million, outside professional services expenses of $0.32 million, depreciation of $0.39 million, rental of $0.21 million and insurance expenses of $0.20 million.

Selling, general and administrative expenses decreased to $3.63 million for the first quarter of 2004 from $4.14 million for the same period in 2003, a decrease of $0.51 million or 12.4%. During the first quarter of 2004, selling, general and administrative expenses represented 77.0% of total revenues, compared to 53.7% during the first quarter of 2003. Although we were able to reduce these expenses to some degree, the rate of decline did not match the rate of decline in either our total revenues or in our cost of revenues, as we believed that maintaining our current levels of sales and marketing staff and senior management was important to acquiring new revenues to replace the declining revenues from our warranty solutions business.

INSURANCE PROCEEDS IN RESPECT OF LOSS OF INVENTORY

Insurance proceeds of $0.46 million were received in the first quarter of 2003 in respect of inventory stolen from our warehouse in Malaysia in January 2002.

INTEREST EXPENSE

Interest expense for the first quarter of 2004 was $0 compared to $0.18 million in the same period a year ago. The reduction was due to the extinguishment of Series A convertible notes and Series B-1 exchangeable notes, on which 10% per annum interest was payable, during the third and fourth quarters of 2003. As of the end of the first quarter of 2004, we had no outstanding interest-bearing debt.

NON-CASH BENEFICIAL CONVERSION FEATURE EXPENSE

We did not incur any non-cash beneficial conversion feature expense during the first quarter of 2004 as compared to $0.47 million the same period a year ago. This expense arose from our issuance of Series A convertible notes and Series B-1 exchangeable notes, which were convertible into our common stock at a price below the fair market value of our common stock on the respective commitment dates of the securities. This expense was recognized in accordance with Emerging Issues Task Force (“EITF”) 98-5, “Accounting for Convertible Securities with Beneficial Conversion Features or Contingently Adjustable Conversion Ratios to Certain Convertible Instruments” and EITF 00-27 “Application of EITF Issue 98-5”. The Series A convertible notes and Series B-1 exchangeable notes were extinguished during the third and fourth quarters of 2003.

BASIC WEIGHTED AVERAGE NUMBER OF COMMON STOCK OUTSTANDING

The weighted average number of shares of 1,838,111 for the first quarter of 2004 increased from 1,700,432 for the first quarter of 2003, an increase of 137,679 shares. These increases mainly resulted from the conversion of Series 1-A convertible preferred stock into 45,736 shares of common stock and conversion of Series 4-A convertible preferred stock 4-A into 78,000 shares of common stock during the first quarter of 2004.

16

Table of Contents

MANAGEMENT’S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION – AT APRIL 30, 2003, COMPARED TO JANUARY 31, 2003:

CASH AND CASH EQUIVALENTS

As of April 30, 2003, cash and cash equivalents totaled $10.51 million, down $0.64 million from $11.15 million at January 31, 2003. This decrease in cash and cash equivalents was mainly due to net cash used in operations of $0.64 million for the three months ended April 30, 2003.

ACCOUNTS RECEIVABLE

As of April 30, 2003, accounts receivable totaled $1.31 million, a decrease of $0.21 million from $1.52 million at January 31, 2003. This decrease was due primarily to declining revenues, but was also attributable to quicker payment of outstanding accounts receivable by our major customers.

INVENTORIES

As of April 30, 2003, inventories amounted to $0.42 million, down from $0.49 at January 31, 2003. Inventories consisted mainly of parts purchased for use in providing warranty solutions in connection with the Gateway Support Agreement and for sale in connection with our sales solutions business. Inventories are generally determined using the last-in-first-out (LIFO) method.

PREPAID EXPENSES

As of April 30, 2003, prepaid expenses totaled $0.23 million, down $0.11 million from $0.34 million at January 31, 2003, a decrease of 32.6%. This decrease in prepaid expenses primarily reflected the recognition of prepaid insurance to expense over the period of insurance coverage.

PROPERTY AND EQUIPMENT, NET

As of April 30, 2003, net book value of property and equipment totaled $4.46 million, a decrease of $0.51 million from $4.97 million at January 31, 2003. The decrease was due principally to depreciation charge during the three months ended April 30, 2003, but was also attributable to reduced spending on property and equipment—$0.05 million in the first quarter of 2004 compared to $0.22 million spent in the same period a year ago—as our core infrastructure build-out was substantially complete and most new spending was incurred only as incremental new capacity became required to support new clients.

ACCOUNTS PAYABLE

As of April 30, 2003, accounts payable were $1.04 million, a decrease of $0.09 million from $1.13 million at January 31, 2003. The decrease was due to reduction in expenses as compared to the previous quarter as we reduced operating costs in line with reduced revenues.

ADVANCE FROM CUSTOMERS – NON CURRENT

As of April 30, 2003, advance from customers totaled $0.60 million, a decrease of $0.30 million at January 31, 2003 due to the offset of the advance against outstanding receivables.

SERIES 4-A CONVERTIBLE PREFERRED STOCK

As of April 30, 2003, the carrying value of our outstanding Series 4-A convertible preferred stock was $5.42 million, up from $2.73 million as at January 31, 2003. This was due to the amortization of deemed discount on the beneficial conversion feature and accretion of redemption value of the Series 4-A convertible preferred stock. During the first quarter of 2004, 78 shares of Series 4-A convertible preferred stock were converted into 78,000 shares of common stock.

17

Table of Contents

OTHER COMPREHENSIVE INCOME

As of April 30, 2003, other comprehensive income was $0.07 million, up $0.23 million from a loss of $0.16 million at January 31, 2003. This was mainly due to the strengthening of the inter-bank rate of Malaysian Ringgit against the United States Dollar on the last day of the quarter, resulting in a translation gain on conversion of our Malaysian subsidiary’s books to United States Dollars.

LIQUIDITY AND CAPITAL RESOURCES

Our cash totaled $10.51 million as of April 30, 2003, as compared to $11.15 million at January 31, 2003, a decrease of $0.64 million or 5.8%. As of April 30, 2003, we had working capital of $8.29 million. To date, we have financed our operations primarily through preferred stock financing and issuances of debt. For the three months ended April 30, 2003, we did not generate positive cash flow from operating activities.

Net cash used by operating activities was $0.64 million for the first three months of 2004, as compared to $1.53 million for the same period one year ago. The $0.64 million in cash used by operating activities consisted of $0.78 million in operating loss after adjustment for non-cash items. Changes in working capital contributed a positive $0.14 million to operating cash flow. As of April 30, 2003, the only significant contractual obligations or commercial commitments outstanding consisted of our future minimum facility lease commitments, which totaled $0.95 million in aggregate, of which $0.35 million will be paid out in 2004, $0.46 million in 2005, $0.11 million in 2006 and $0.03 million thereafter.

We have no off-balance sheet arrangements that could significantly reduce our liquidity. Management believes that we have adequate funding for existing operations for at least the next 12 months.

On June 12, 2003, we entered into a merger agreement with TEAM America Inc., a business process outsourcing company specializing in human resources based in the United States. The merger will be a reverse acquisition by Vsource of TEAM America, with TEAM America being the legal acquiror but Vsource being the accounting acquiror. As a result of the merger, the scope of our human resources solutions will be expanded to include small to medium-sized companies in the United States.

Item 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

For quantitative and qualitative disclosures about market risks affecting Vsource, see Item 7A “Quantitative and Qualitative Disclosure About Market Risk” of Vsource’s Annual Report on Form 10-K, and amendments thereto, for the year ended January 31, 2003. Our exposure to market risk has not changed materially since January 31, 2003.

Item 4. CONTROLS AND PROCEDURES

(a) Evaluation of Disclosure Controls and Procedures: Based on their evaluation, as of a date within 90 days of the filing of this quarterly report, the Company’s Chief Executive Officer and Chief Financial Officer have concluded that they are unaware of any reason to believe that the Company’s disclosure controls and procedures (as defined in Rule 13a-14 promulgated under the Securities Exchange Act of 1934) are not effective.

(b) Changes in Internal Controls: There have been no significant changes in internal controls or in other factors that could significantly affect these controls subsequent to the date of the evaluation referred to above, including any corrective actions with regard to significant deficiencies and material weaknesses.

18

Table of Contents

PART II – OTHER INFORMATION

Item 1. LEGAL PROCEEDINGS

In October 2001, two lawsuits were filed against us by holders of Series 2-A convertible preferred stock, before the United States District Court for the Northern District of Illinois, entitled Crestview Capital Fund, LLP v. Vsource, Inc., Case No. 01 C 7833, and Abrahams v. Vsource, Inc., Case No. 01 C 7831. On January 3, 2002, our motion to transfer these cases to the Central District of California was granted. Both lawsuits allege that we failed to timely register the underlying common stock under the Securities Act, an obligation allegedly undertaken in connection with the original sale of those securities. Plaintiffs seek to recover at least $850,000 and $200,000, plus interest, respectively, as well as attorneys’ fees and costs. At this stage of the proceedings, it is difficult to determine the outcome of this litigation or the range of a potential loss with any degree of certainty; however, we deny any and all liability and intend to vigorously defend against these charges.

Item 2. CHANGES IN SECURITIES AND USE OF PROCEEDS

None.

Item 3. DEFAULTS UPON SENIOR SECURITIES

None.

Item 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

None.

Item 5. OTHER INFORMATION

None.

Item 6. EXHIBIT AND REPORTS ON FORM 8-K

(a) EXHIBITS:

(b) REPORTS ON FORM 8-K

19

Table of Contents

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

Date: June 16, 2003

20

Table of Contents

CERTIFICATIONS

I, Phillip E. Kelly, Chief Executive Officer of Vsource, Inc., certify that:

1. I have reviewed this quarterly report on Form 10-Q of Vsource, Inc.;

2. Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report;

3. Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report;

4. The registrant’s other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-14 and 15d-14) for the registrant and we have:

5. The registrant’s other certifying officers and I have disclosed, based on our most recent evaluation, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent function):

6. The registrant’s other certifying officers and I have indicated in this quarterly report whether or not there were significant changes in internal controls or in other factors that could significantly affect internal controls subsequent to the date of our most recent evaluation, including any corrective actions with regard to significant deficiencies and material weaknesses.

Date: June 16, 2003

21

Table of Contents

CERTIFICATIONS

I, Dennis M. Smith, Chief Financial Officer of Vsource, Inc., certify that:

1. I have reviewed this quarterly report on Form 10-Q of Vsource, Inc.;

2. Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report;

3. Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report;

4. The registrant’s other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-14 and 15d-14) for the registrant and we have:

5. The registrant’s other certifying officers and I have disclosed, based on our most recent evaluation, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent function);

6. The registrant’s other certifying officers and I have indicated in this quarterly report whether or not there were significant changes in internal controls or in other factors that could significantly affect internal controls subsequent to the date of our most recent evaluation, including any corrective actions with regard to significant deficiencies and material weaknesses.

Date: June 16, 2003

22